Release the floss from the notch, and pull the pre-marked floss string until you see a green marker (it’s about 18”, which is how much dentists recommend in order to use a new area tooth to tooth).

To open, press down on the white top of the floss unit to release the dispensing head.

Thread the exposed floss from your new refill through the hole in the dispensing head, then drop the refill into the canister. To replace the string, remove the dispensing head from the canister of your refillable floss, then tap out (and recycle) the empty plastic wrap. Replace your brush head with the fresh one we send you every 3 months as part of your refill plan! How do you replace quip floss? How does quip stick to mirror? How often do you replace quip? Please click on this pop-up and select the reason you would like to cancel and then click “Submit”.

You will then see a “ Cancel this plan” pop-up. Then click on the three vertical dots next to the plan you are looking to cancel. To cancel your plan, go to subscriptions. Drop in a new AAA battery or a fresh rechargeable negative end first, then slide the motor back in (it will spring up slightly).Pull the motor out by lifting it by the wings or using the thumbnail notch.Grip the head and handle in opposite hands, bristles facing away from you.How do I change the brush head on my Oral B Precision Clean?.What is the best electric toothbrush recommended by dentists?.How do you clean a quip toothbrush holder?.So now time for me to contact Consumer Product Safety Commission. Thank you for your patience and please let me know how you’d like to proceed! To complete this you can visit to create a new plan and once you have competed your new order, please follow up with me and I’m here to help you further! If you’d like to reactivate your warranty and resume receiving replacement shipments, in order to move forward with our troubleshooting process for a possible replacement, you can sign up for a new refill subscription and I’d be happy to assist you Thank you so much for following up with me! I purchase the product in good faith and feel you should replace it. If the brush and motor could be launched spontaneously with such force that the parts traveled 7 feet, what if that happened while in someone’s mouth? There could be injury to one’s cheek or even could cause choking if it launched down the throat. One thing that your company should be concerned about is a safety issue. I checked battery with battery test meter. Later I reassembled the unit and now it no longer works. I could only turn it off by pulling off the brush and pulling the motor to disconnect.

I found the Quip had spontaneously turned on. Yesterday morning we were awaked at 3 AM by a loud buzzing noise coming from the bathroom. With another new battery and new brush head, the unit again worked fine. It normally runs for 2 minutes and gives a pause at 30 seconds. I also found the battery completely drained so it had been running for a long time. We are the only two people living in our house and the only explanation is that the Quip turned on later that morning and launched the 2 parts under spring pressure. Finally we located the motor in the wastebasket some 7 feet away. She keeps the quip in a glass on the bathroom sink. Several day ago I was surprised to find the brush head on the bathroom floor and the motor assembly nowhere to be seen. My wife has nerve damage in her hand due to cancer and the light weight of the Quip is a Godsend. This is a copy of my 4th email to various people at Quip.

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